Pre-sales Questions
Q: What are the differences between Grammarsaurus School and Grammarsaurus Gold?
A: Grammarsaurus Gold is what we used to call a ‘Solo Subscription’. School subscriptions includes a licensing fee (you are buying the right to use our curriculum in all classes across the school and gives you access to the subject leader areas).
Gold subscription – This does not include the licensing fee (as a solo user you only have the right to use this in your own class and does NOT give you access to subject leader areas). A gold subscription is for the personal use of one person only. A school subscription is an access for the whole school. [School contact form]
Q: What payment methods do you accept for Grammarsaurus?
A: We currently accept Visa, MasterCard and American Express for Grammarsaurus Gold subscriptions, via Stripe. We know that you’re probably raring to go with your Grammarsaurus subscription so this is the easiest and quickest method giving you instant access to all our outstanding resources!
For School Subscriptions, we can also accept a credit or debit card via Stripe payment link, sent by our admin. We recognize most schools do not have a credit card so subscriptions can be purchased by invoice.
Q: What currencies do you accept?
A: We are currently only able to bill you in GBP, if your debit or credit card is in another currency our credit card processor (Stripe) will do a currency conversion at today’s exchange rate. Easy!
Q: After payment do I get instant access?
A: Yes! We pride ourselves on having instant access. As soon as your payment has been authorized by our credit card processor (Stripe) the username and password you picked during sign up becomes active.
If you are signing up as a school we do realize that you want to get going straight away but school accounts are only activated after funds have been received via BACS / Cheque. If your school has a credit card please contact our support [link] to pay via credit card over the phone.
Q: How long do Grammarsaurus subscriptions last?
A: By default, both of our subscriptions run for a full year and they expire on the same day you set the subscription up. Once you have a subscription you can manage it via our account management service [Link]. You can cancel your auto-renew by selecting cancel, your subscription will then stay active until the expiry date.
Q: will my solo subscription automatically renew?
A: As of 18th April 2020, all subscriptions purchased will have this service. Your subscription will auto renew 24 hours before expiry date. You can switch off your auto-renew via our account management service [Link].
Q: I’ve seen promotional discount codes online are these legitimate?
A: Yes from time to time we have a promotional discount if you have one of these codes you can enter it at the time of payment. If you don’t currently have a code keep an eye out on our Facebook page [Link], until then you can signup here [Link]
Q: is your site mobile compatible?
A: Yes as of February 2017 the site is now mobile and tablet compatible for most Apple and Android devices. There are known compatibility issues with some Windows tablets and this can be rectified by using Google Chrome or Firefox on your Windows-based tablet. To view certain file types on mobile you may require extra software (for more details on this please see above).
Q: Is the on-demand video included in my subscription?
A: The on-demand video is an additional subscription which can only be added to school subscriptions.
Got your account but have a question?
Q: How can I search your site?
A: You can search the site either by using the menu at the top or on the left-hand side of the site if you are viewing a resource. You can search for specific terms using the search box on the homepage or the header. Examples of searches are:
‘General election’
‘Arithmetic’
‘King Henry’
‘Model Text’
We have found that smaller queries produce the best results and that a list of terms can sometimes not produce resources that are actually available. Please try to refrain from using ‘Model Text, King Henry, Year 5’ and keep searches to singular terms.
Q: How do I download a resource?
A: Resources can be downloaded by right-clicking on the PDF or ZIP icon contained within the resource. You should be prompted to ‘Save Target As’ if using windows or ‘Save Link As’ if you are using an Apple Mac. The resource should then download to your default download location. If you have any issues downloading please see our ‘I can’t seem to download a resource’ section [LINK]
Account Problems
Q: I’m having trouble logging in
A: In most cases, your email address will be your username. If you have forgotten your password please use our forgotten password page located here [Link]. If after resetting your password you can’t login please contact our customer support [Link]
If you have a school subscription please contact your school administrator for your login details.
Q: I’m not getting emails from Grammarsaurus.co.uk
A: There are many reasons why an email might get lost in the ether, luckily we’re here to help.
The most common problem with emails going missing is that they’re simply sitting in your junk or spam folders, please check here for any missing mail. You can add support@grammarsaurus.co.uk to your address book to stop emails going to spam.
If you need to update your email address you can do this by contacting us or heading to your account page located here [Link]
If you have just signed up and not received your confirmation please contact our customer support.
Q: I think my school is blocking Grammarsaurus emails.
A: Some school emails are setup to block certain content. Sometimes this can go wrong and incorrectly block emails from Grammarsaurus by accident. If you think our emails are being blocked by your school please contact your IT department or our tech support on your personal email so we can reply.
Q: I would like to update my email address or personal information you hold on me
A: To update or view any of the information we hold on you including your email address or password, please visit our account page [Link]
Q: How can I renew my account?
A: If your subscription is ending soon you can renew it now by clicking here or visiting our account page [Link]. If your subscription has already expired you can renew it using the link sent to you via email on the day it expired or by visiting this link (you must be logged in to renew).
If you have any issues please contact our support
Q: I need a receipt for my payment
A: We provide receipts via Email but if you need another copy please contact our customer support and we can make this available for you
Q: Can I have a VAT receipt?
A: Please contact our customer support for more information regarding VAT.
Q: How do I cancel my subscription?
A: Please email support@grammarsaurus.co.uk
Technical Questions
Q: I can’t seem to download a resource
A: First of all, please check to see if you are signed in to the website, you can login here: [Link]. You can check the status of your account to make sure it is active by clicking on the ‘Account’ button in the top right-hand corner, and clicking on ‘Subscription’ – if you have an active account you will see a green ‘Active’ next to your subscription. If your subscription is no longer active you can signup here: [Link].
Q: I am logged in but still can’t download a resource
A: Many issues with downloads are caused by internet browsers being out of date. Many schools set Internet Explorer as the default browser for the internet. Internet Explorer is an outdated browser that is no longer updated or supported by Microsoft. If you are having an issue downloading a file we first suggest you use another browser and see if this rectifies the problem.
Google Chrome [Download here: [Windows] – [Mac] – [Android] – [iPad]
Mozilla Firefox [Download here: [Windows] – [Mac] – [Android] – [iPad]
*If you have any trouble installing this software on your school computer please contact your IT Support
Q: ..its still not working!
A: Many of our resources are PDF, ZIP, and MP4 Video files. Most newer operating systems and tablets will automatically support these files but if you’re on an older operating system such as Windows 7 you may need to make sure you have a newer browser (see above) and then some extra (free!) software.
To open ZIP files you can use the following software:
[Download here: [Windows] – [Mac] – [Android] – [iPad]
To open PDF files you can use the following software:
[Download here: [Windows] – [Mac] – [Android] – [iPad]
To open HD video files you can use the following software:
[Download here: [Windows] – [Mac] – [Android] – [iPad]
*If you have any trouble installing this software on your school computer please contact your IT Support
Q: I have downloaded zip file but can’t export it or WinRar is showing “Trial period has ended notice”
If you are having problems extracting zip files, it’s either your WinRar license has expired or you are missing software for extracting zip files.
The fastest solution for fixing this problem is to download free 7zip archiver on this link: https://www.7-zip.org/download.html
After installing 7zip you can right click on the downloaded zip file and than press extract here.
Q: Can I talk to someone about technical problems?
A: Please contact our tech support team at support@grammarsaurus.co.uk or form on the right side of screen(green button)
